Thank you for choosing BNT Solutions, Inc. for your internet services and Welcome to BNT Solutions E-Mail service.

Your User ID and Password

You will receive a note from your employer or a separate email through your alternate email address. It will contain your new email address, User ID and Password. Please keep the information handy as you will need it, along with the information below, to access your new account.

Fixed Computers

This page provides Microsoft Outlook 2007 screen-shots for configuration of an email account on a fixed computer.

Setting up a new account

To begin, enter the E-Mail Accounts edit function in Microsoft Outlook. In Outlook 2007, this option is called Account Settings and can be found in the Tools menu.

Choose to Add a New E-Mail account and Click on the Next button.

Note that if you try to edit an existing account, it may contain some options that were previously set to incorrect values.

Enter the basic information for this account:

Enter your Real Name, your Email Address and your Password (twice.)

Note that Outlook 2007 will try to guess your User ID from your email address if you let it - so you need to check the Manual Configuration option at the bottom of the dialog box.

Click Next to continue.

Outlook is now asking for the type of account you are creating.

The vast majority of BNT Solutions customers will be using POP3-type mail service. However, some customers may have made arrangements to use IMAP or Exchange. In such cases you will have been told which service to use in the configuration document that you received when you ordered your account.

If you are not sure you should select Internet Email as the type of your mail service.

Click on the Next button to continue.

This form allows you to enter the basic information that will be used to configure your email account.

Enter the information that you received from BNT Solutions when you ordered your email account:

• Verify your Real Name (your First and Family names, ie: John Smith) in the field labeled Your Name.
• Your email address,
• Your Account Type (usually POP3,)
• Enter the name of your incoming mail server (usually mail2.bnt.ca)
• Enter the name of Your ISP's Open SMTP outgoing mail server. Note that this information is provided to you by your internet service provider. If you don't know what the server is called you can find out by checking the self-service web pages provided by your ISP or by calling their technical support staff.
• Enter your BNT Solutions User ID, ie: jsmith, where the User Name is requested under Logon Information.
• Enter your password

At this point your account should be configured properly.

Click on the Test Account Settings button to automatically send a test email.

Next, the test function will execute and display the result of each step in the process. In most cases you will see green check-marks beside each step in the process - showing that everything is working fine.

The results of the test should look like the image here.

If you see red x marks where a green check-mark is expected - Don't Worry! It can be corrected very easily.

Usually when a customer contacts BNT Solutions for help with the configuration of an email account, the problem turns out to be the that the customer wrote incorrect information into one of the name fields (such as putting your Real Name into a field that requires a User ID.) Some customers have also typed BNT Solutions into fields that need the mail servers' host name (ie: mail2.bnt.ca.) Such mistakes are to be expected from people who are not accustomed to working with Host Names and User ID's - it's understandable that what seems to be meaningless information will get confused.

Go back and review the steps outlined in this document. Verify each step in the configuration process to ensure that the correct information is written in the appropriate fields. Correct any errors you find and, when you are done, try the test again.

If you are still having trouble, please take the time to let somebody know about it! Contact your local Network Administrator or seek assistance at a local computer store. You can also contact BNT Solutions for help. Once a problem becomes known it is usually very easy to fix.

Click the Finish button to save your work.

Your new Email account is now configured!

Click the Close button to continue:

At this point it's a good idea to click the Send and Receive button in the toolbar to verify that you can download your email.

This dialog box will appear on the screen while Outlook downloads the Test Message that was previously sent.

The test message should then arrive in the Inbox and, when you click on it, you should be able to read the text of the message.

At this point it's a good idea to send at least one email to yourself. This step is important as it allows you to see what information your email software is configured to send. You may want to take the time to configure a signature block and other options.

Click on the New button in the Outlook Toolbar.

To send yourself a message:

• Enter your email address in the To: box.
• Enter the word TEST in the Subject: box.
• Enter the word TEST again in the main text box.

Finally, click the Send button to send the email. Depending on the configuration of your Outlook software, the message might actually be sent or it might just be moved from the Drafts folder to the Outbox.

You might have to click the Send and Receive button in your toolbar - or you can just click on it anyway as it doesn't hurt to do so.

Your test message should appear in your inbox and, when you click on it, you should be able to read it.

If something goes wrong: Go back and review the steps outlined in this document. Verify each step in the configuration process to ensure that the correct information is written in the appropriate fields. Correct any errors you find and, when you are done, try the tests again.

In the vast majority of cases there is no problem configuring an email account and any problem will turn-out to be the result of an error in the configuration somewhere.

If you are still having trouble, please take the time to let somebody know about it! Contact your local Network Administrator or seek assistance at a local computer store. You can also contact BNT Solutions for help. Once a problem becomes known it is usually very easy to fix.